Privacy Policy CRONUS SERVICE INC

Privacy & Cookie Policy
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1. Introduction

Cronus Service Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy & Cookie Policy explains how we collect, use, and protect your data when you visit https://www.cronuservice.com, interact with our forms, or use our services.

By using our website, you agree to this Policy. If you do not agree, please discontinue using our site.

2. Information We Collect

We may collect the following categories of information:
• Personal Identifiers: Name, phone number, email address, and any details you provide through contact or booking forms.
• Device & Technical Data: IP address, browser type, operating system, and device type (desktop, tablet, or mobile).
• Usage Data: Pages visited, referral URLs, time spent, and interactions on our site.
• Marketing Parameters: UTM source, medium, campaign, and similar identifiers used to measure campaign effectiveness.
• Location Data: Approximate city, region, and country based on IP address.
• Cookies & Local Storage: We use cookies and browser storage to remember preferences and collect analytics.

3. How We Use Your Information

We use the collected information to:
• Provide and improve our HVAC, Electrical, Plumbing, Solar and Construction services.
• Respond to service requests and customer inquiries.
• Analyze website traffic and optimize user experience.
• Measure marketing performance and conversions (e.g., Google Ads, Facebook, Yelp).
• Ensure website security and prevent fraud.
• Comply with legal and regulatory requirements.

4. Cookies & Tracking Technologies

Cookies are small text files stored on your device to help websites function properly and improve performance.
Types of Cookies We Use
• Functional (Required): Enable core features like contact forms and security. Always active.
• Analytics: Help us understand how visitors use our site (Google Analytics, GTM). Requires consent.
• Marketing: Used by advertising partners (Google Ads, Meta Pixel) to show relevant ads. Requires consent.

Managing Cookies
You can manage your preferences anytime using the banner at the bottom of our website or by clicking “Manage Cookie Preferences” in the footer.
You can also delete or block cookies in your browser settings.
Use this link to reset cookie settings:

5. Data Sharing

We may share limited, non-sensitive information with:
• Service Providers such as Zapier, Google, Meta, and Webflow for site functionality, analytics, and communication.
• Advertising Partners (Google Ads, Facebook Ads) for conversion tracking and campaign reporting.
• Analytics Platforms (Google Analytics, GTM) to evaluate website performance.

We do not sell personal data under any circumstances.

6. Communications

We may contact you by email, phone, or text (SMS) to provide information about your appointments, estimates, or special offers.
You can opt out of these communications at any time.

By submitting your contact information to Cronus Service Inc., you agree to receive communications related to your service requests, scheduling, estimates, or offers.
‍SMS (Text Messages):
• Message and data rates may apply.
• Message frequency varies by interaction.
• You may opt out at any time by replying “STOP.”
• For help, reply “HELP” or contact support@cronuservice.com.
‍Email Communications:
• You may unsubscribe at any time using the “unsubscribe” link included in our emails.
• We will not share or sell your email address with third parties for their marketing purposes.
Your consent to receive communications is not a condition of any purchase or service.

7. Google Consent Mode

Our site uses Google Consent Mode v2 to adjust analytics and ad cookies based on your privacy preferences.

8. Data Retention

We retain your personal data only as long as necessary to fulfill service purposes and legal obligations.

9. Your Rights

Under CCPA/CPRA (California Residents)You have the right to:
• Request disclosure of the categories and sources of data we collect.
• Request deletion of personal information.
• Opt out of sharing or selling data.
• Correct inaccurate information.
To exercise these rights, email support@cronuservice.com.

Under GDPR (EU/EEA Residents)You have the right to:
• Access, correct, or delete your data.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

10. “Do Not Sell or Share My Personal Information”

Cronus Service does not sell or rent customer data. However, if you wish to limit data sharing for analytics or ads, you can:
• Adjust cookie preferences using our banner.
• Email us at support@cronuservice.com.

Use this link to reset cookie settings: Manage Cookie Preferences